Returns & Product Recall Policy

Recall Procedures

TJL maintains a documented recall procedure that can be activated within hours of a confirmed batch-level risk. Recalls are classified by severity, and affected customers are contacted directly using distribution records.

Batch Traceability

Every product carries a batch number linking it to complete manufacturing, testing and distribution records. This allows precise identification of affected stock — down to individual shipments — without disrupting unaffected supply.

Product Returns

• Returns are accepted for confirmed quality defects, recall actions or agreed commercial reasons
• Products must be returned in their original packaging with batch numbers legible
• Cold-chain or storage-sensitive returns must include storage condition confirmation
• Return authorisation must be obtained from our team before shipping

Regulatory Notifications

Where a recall or significant quality defect occurs, TJL notifies the relevant regulatory authorities in each affected market in line with local requirements and cooperates fully with their guidance.

Customer Responsibilities

Distributors and healthcare customers should maintain accurate stock records by batch, act promptly on recall communications, quarantine affected stock and confirm completion of recall actions when requested.