How Enquiries Are Handled
All enquiries reach our central team at contact@tjlhealthcare.com or through the website contact and partner forms, and are routed to the responsible department. Our export team responds to business enquiries within one business day.
Enquiry Types
- Sales & quotations — pricing, pack sizes, lead times
- Export & distribution — new partner requests, documentation, shipping
- Quality — certificates of analysis, batch documentation
- Product complaints — see Product Complaint Policy
- Pharmacovigilance — adverse event reporting (marked 'Pharmacovigilance')
- Regulatory affairs — registration dossiers and market approvals
- General enquiries — media, careers and other questions
Contact Channels
- Email: contact@tjlhealthcare.com
- Phone: +44 208 200 0786
- WhatsApp (export team): +44 7403 069214
- Website: contact form and partner enquiry form
Response Commitments
Business enquiries: within one business day. Product complaints: acknowledged within one business day. Suspected counterfeit or safety issues: treated as urgent and escalated immediately.
Questions about this policy?
Our team responds to all policy and compliance enquiries within one business day.
contact@tjlhealthcare.com